There’s a moment in almost every meeting about children’s services where someone leans forward and says, with a kind of weary authority, “the problem is, we all work in silos.” Everyone nods. It sounds right. It feels truthful. And then, more often than not, we move on.
I’ve heard it so many times now that I find myself getting impatient with it. Not because it’s completely wrong, but because it’s become a stopping point rather than a starting point. It’s the sort of phrase that sounds like insight but often functions as an excuse. It’s a cop out.
Of course, services can feel fragmented. Of course, people are under pressure, operating in different ecosystems, with different targets, languages, acronyms, and accountabilities. None of that is in dispute. But “silos” has become a convenient shorthand that appears to let all of us off the hook. It wraps up a complicated set of choices and behaviours into something that feels structural, inevitable and therefore nobody’s particular responsibility. We work in silos, it is someone else’s fault, and we can’t do anything about it.
The truth is, silos don’t just exist out there somewhere, imposed on us by fate or organisational charts. They are created, and recreated, in small, everyday ways. They show up when we don’t pick up the phone because things are busy. When we stick closely to our remit because it feels risky not to. When we attend a meeting, agree broadly that things should be more joined up, and then go back to doing things exactly as we did before.
None of that is malicious. Most of the time it’s understandable. People are stretched, and systems are complicated. But it does mean that when we say “we work in silos,” what we’re often describing is something we are also participating in. Something we are reinforcing.
There’s something else that bothers me about the phrase, too. It’s completely detached from how children, young people, and families experience their lives. A child doesn’t wake up in the morning thinking about which part of their life belongs to which service. They don’t separate out their mental health from their education, or their safety from their relationships, or their housing from their wellbeing. It all comes as one whole, complicated, human experience.
Yet we design support in neat compartments and then act surprised when it doesn’t join up properly. Calling that silos almost disguises the deeper issue, which is that we’ve built systems around organisations rather than around people. What’s more frustrating is that the phrase carries a kind of shrug with it. It can sound like we’re saying, “this is just how it is.” And if that’s the case, then it’s hard to see where the energy for change comes from. You can’t shift something that feels inevitable.
I’d rather we were a bit more direct with ourselves. Instead of saying we work in silos, we might admit that we don’t always prioritise working together in the way we should. That we sometimes make information too hard to share. That our processes get in the way. That we haven’t invested enough time in building relationships across teams and organisations.
Those are more uncomfortable things to say, but they have an advantage: they point to things we can actually do something about.
Because for all the talk of structures and systems, collaboration is still, at heart, about people. It’s about whether we know each other, trust each other, and feel able to pick up the phone without worrying about whether this is “our bit” or “their bit.” It’s about whether leaders model that behaviour or simply talk about it. It’s about whether we measure success in terms of shared outcomes, or retreat back into what we can individually control. None of that is fixed. None of it is beyond our influence.
Language matters more than we sometimes think. The words we reach for shape how we understand a problem, and what we believe is possible. Silos has become one of those words that closes things down rather than opens them up. It names the issue in a way that feels tidy, but leaves everything else untouched. So perhaps it’s time we retired it. I really don’t want to think that three years into delivering the Best Start in Life strategy that we will still be trolling out this hackneyed get-out. Do you?
Not because the underlying challenges aren’t real, they are, but because repeating the same phrase over and over again isn’t getting us any further forward. Children, young people, families and I must say our workforce don’t need us to keep describing the fragmentation of the system. They need us to behave differently within it. That might sound simple, but it’s not easy. It requires intention, curiosity and, at times, a willingness to step slightly outside of what feels safe or familiar. It asks more of us than a well-worn phrase ever will.
If we’re serious about improving how services work together, then that’s the work. Not naming the silos. Dismantling them, piece by piece, through what we choose to do next.
Find Joy in the Middle 