It was my birthday recently. There were cards on the window sill, thoughtful texts arriving throughout the day, WhatsApp messages from friends I haven’t seen for years, LinkedIn notifications from professional contacts and the familiar stream of digital kindness that reminds us we are remembered. I was genuinely grateful for every one of them.
Yet among all those messages, there was just one telephone call. Something that caused me to paraphrase Cliff Richard.
This isn’t a complaint. I didn’t feel unloved or overlooked. Quite the opposite. The messages were warm, generous and heartfelt. But the imbalance struck me as an observation worth pondering.
Once upon a time, birthdays involved sitting near the telephone, as it would ring continuously. The call itself was never simply about saying “Happy Birthday”. It was the opening line of a much longer conversation. The birthday greeting soon drifted into other territory. How are things really? Have you heard from so-and-so lately? What happened with that project you were worried about? How are the children? Before long, twenty or thirty minutes had passed. Sometimes longer. The conversation wandered and meandered, discovering things neither person had intended to discuss. There was no agenda and no objective other than human connection. The unexpected happened.
Today, the message arrives instead. A quick “Happy Birthday, James”, perhaps accompanied by an emoji or a thumbs-up, and the exchange is complete. The sentiment is still sincere and the affection is still real, but the experience feels different. Less expansive. More transactional. A thoughtful gesture, certainly, but often a completed task rather than the beginning of a conversation.
Perhaps the greatest irony is that we have never been more connected to our phones. We carry them everywhere, rarely letting them out of our sight. We sleep beside them, check them before getting out of bed and glance at them hundreds of times every day. Yet we seem increasingly reluctant to use them for the very purpose they were originally designed for: talking to another human being.
I notice this phenomenon everywhere. People frequently send a message asking whether they can call. I’ve often wondered what response they are expecting. Increasingly, asking permission to make a phone call has become a social ritual, almost an acknowledgement that an unsolicited conversation feels intrusive in a way it never used to.
I see it in the workplace too. Some younger colleagues visibly tense when the office phone rings. The ringing itself appears to create anxiety. Who could it be? What do they want? Why didn’t they send a message first? To many people, a ringing telephone is no longer an invitation but an interruption, a risk rather than an opportunity.
Then there are the callers who politely ask whether I can talk after I have answered the phone – another ritual I feel. I always find myself smiling at that moment. Well, yes, that’s why I chose to pick up, I have that sort of agency. Yet the question reveals something about the way our culture has changed. We have become accustomed to scheduling and managing communication so carefully that even a spontaneous conversation can feel unusual.
This is not intended as criticism. Every generation develops its own communication norms. Text messaging solves genuine problems. It is efficient, convenient, fast-paced, and respectful of people’s time. It allows us to respond when we are ready rather than forcing an immediate interaction. For busy lives, that flexibility matters.
But I do wonder what we lose when conversation becomes increasingly filtered, managed and controlled. A text message delivers information, but a phone call reveals mood. A WhatsApp message conveys words, while a conversation communicates hesitation, laughter, uncertainty, excitement and emotion. We hear the pause before somebody answers. We notice when their voice sounds tired. We recognise enthusiasm that would never fit inside an emoji. We discover things we didn’t know to ask.
Perhaps this is one reason why loneliness continues to feature so prominently in public conversations despite our endless digital connectedness. We have become remarkably effective at communication, but have we weakened conversation? The distinction matters. Communication is the exchange of information. Conversation is the exchange of humanity.
In Find Joy in the Middle, I explore the importance of living in the spaces between life’s milestones. The middle is where relationships deepen, where understanding grows and where meaning often emerges unexpectedly. It struck me on my birthday that phone conversations inhabit a similar kind of middle. A text message takes us directly to the destination, whereas a conversation allows us to wander through the landscape. Often it is in that wandering that joy is found.
I don’t know whether the decline of voice calls is a temporary cultural shift or a permanent change in how we relate to one another. Perhaps future generations will find our nostalgia for telephone conversations as quaint as handwritten letters. Maybe we can ask AI bots to talk to our friends whilst we are busy doing something (I don’t know what) that’s a better use of our time. But I do know this: the one person who called me on my birthday didn’t simply wish me a happy birthday. We talked, laughed and caught up. We discovered things neither of us knew when the call began. Long after many of the messages had disappeared beneath newer notifications, that conversation stayed with me.
Maybe that’s what all this means.
Not that messaging is wrong. Not that technology has failed us. Not that we should abandon convenience for nostalgia. Rather, that amidst all the pings, alerts, notifications and unread messages, there remains something uniquely powerful about hearing another human voice unexpectedly reach across the distance and ask, “How are you?”
And perhaps, every now and then, that question deserves more than a text.
Find Joy in the Middle 